Issues with your account? Bug us in the Discord!

B5 Season 5 DVD's

Anla'Shok Douglas NicolAnla'Shok Douglas Nicol Ranger
in Babylon 5
Does anyone know if Warner plan to replace the defective DVD on Season 5 where the first part of the episode "The Fall of Centauri Prime" is snipped off before the credits?

I've checked their UK and US site but see no contact info.

Comments

  • StingrayStingray Elite Ranger
    What part is missing? I haven't noticed anything wrong with my season 5 set. Was it deliberately cut or is it a production flaw?
  • Anla'Shok Douglas NicolAnla'Shok Douglas Nicol Ranger
    Every episode has a small segment before the main titles, except in the case of Fall of Centauri Prime. So isn't that a piece that's cut then?
  • BekennBekenn Sinclair's Duck
    I'm pretty sure it's just the UK version that's defective.
  • StingrayStingray Elite Ranger
    I checked and indeed the introductory segment (prologue?) of "The Fall of Centauri Prime" is missing. :(

    Darn it. I don't understand why it seems so hard to create an English/R2 set when all they have to do is copy the US set...
  • SanfamSanfam I like clocks.
    more importantly, I don't see how WB could have had so many issues occur in the process of producing the DVD. It's as if they completely left out the QA/"Beta" stage of release and just grabbed the product from the workstations and made it a DVD. For something that clearly earned quite a bit of income for them, you think they would put more effort in to produce a polished final product.
  • Anla'Shok Douglas NicolAnla'Shok Douglas Nicol Ranger
    Also, another part that is different is "The Corps is Mother, The Corps is Father", the original VHS and broadcasts of that episode had a modified intro, most notably a Psi Corps symbol on the back end of the station where JMS's name was, that's replaced by a standard season 5 intro.
  • BekennBekenn Sinclair's Duck
    That's also fine in the Region 1 version, by the way; the only such gaffe in region 1 I've seen (aside from the standard S2 intro airing for the first two S2 eps, thus showing us Delenn with hair) is in [i]Between the Darkness and the Light[/i], when Garibaldi has been picked up by the Mars resistance. They take the black hood off his head, and he talks to Franklin a bit, and one of the shots shows him still wearing the hood. It only lasts a couple of seconds, but it is an error introduced with the DVD version.
  • Alpha-1Alpha-1 Elite Ranger Germany
    Re: B5 Season 5 DVD's

    [QUOTE][i]Originally posted by Anla'Shok Douglas Nicol [/i]
    [B]Does anyone know if Warner plan to replace the defective DVD on Season 5 where the first part of the episode "The Fall of Centauri Prime" is snipped off before the credits?

    I've checked their UK and US site but see no contact info. [/B][/QUOTE]
    they replaced the dvds already in germany and i think the will also do it in the UK.

    try to contact your WB devision in UK ;)
  • Anla'Shok Douglas NicolAnla'Shok Douglas Nicol Ranger
    I would if I could see a contact point. However, there's no such info anywhere on the site.
  • The MercifulThe Merciful Earthforce Officer
    I e-mailed the shop I bought my box and asked about replacing my defect season 5 disk. They told that they had been in contact with Warner and asked my to send them my mail address so they could forward it to Warner. The shop (the finns here should know Filmifriikki) sell the UK version.
  • The MercifulThe Merciful Earthforce Officer
    [QUOTE][i]Originally posted by Anla'Shok Douglas Nicol [/i]
    [B]I would if I could see a contact point. However, there's no such info anywhere on the site. [/B][/QUOTE]Perhaps you should try good old mr. Steven Hill - the guy who dealt with the defect season 1 discs (poor poor mr. Steven Hill :) ):

    Steven Hill
    Warner Home Video
    Warner House
    98 Theobald's Road
    London
    WC1X 8WB
  • Alpha-1Alpha-1 Elite Ranger Germany
    Wb allready replace the uk b5 season 5 dvd. see [URL=http://www.b5tv.com/showflat.php?Cat=0&Board=b5related&Number=304560&page=0&fpart=all]here[/URL]
  • maxdamagemaxdamage Earthforce Officer
    [QUOTE][i]Originally posted by The Merciful [/i]
    [B]Perhaps you should try good old mr. Steven Hill - the guy who dealt with the defect season 1 discs (poor poor mr. Steven Hill :) ):

    Steven Hill
    Warner Home Video
    Warner House
    98 Theobald's Road
    London
    WC1X 8WB [/B][/QUOTE]

    Which season 1 dvds are defective?I recently bought the B5 the Complete First Season DVD which contains only episodes 17-20 Signs and Portents(DVD Region 2)!The 4 episodes are the following:
    #17 :Legacies,
    #18 :A Voice in the Wilderness Part 1
    #19 :A Voice in the Wilderness Part 2
    #20 :Babylon Squared.

    I don't remember the scenes in the intro in which the B5 station is being built and seeing the solar panels and fusion reactor waiting to be attached to the rest of the station!Awesome!!!

    maxdamage.
  • StingrayStingray Elite Ranger
    I received my replacement DVD (B5 DVD 5 Season 5) in the mail today (May 25th 2005). It was sent in a bubble lined envelope with the short letter reproduced below.

    It's a certain Helen Mason now that takes care of the replacing of the faulty DVD's. :)

    ***

    Warner Home Video UK

    Warner House
    98 Theobald's Road
    London
    WC1X 8WB
    United Kingdom

    29th April 2005

    Dear Sir/Madam,

    Please find enclosed a replacement disc for Babylon 5, Season 5, disc 5. WHV is also replacing disc 4 of Season 5 - which will be sent to you as soon as it becomes available.

    WHV is very sorry for any inconvenience caused, please do not hesitate to contact me if you have any further problems,

    Kind regards,

    Helen Mason

    WHV
    0207 984 5000

    ***
  • SamsomaelSamsomael Earthforce Officer
    Just a quick warning to those with defective disks, make sure you send them to WB reps in your own region.

    My disk 2 of season 1 had a fault. I had a lot of trouble finding the Australian distributer and when I contacted WB in the US they said to send the boxed set to them for testing and replacement. Nearly 4 months and several ignored emails later I still have heard nothing.
  • StingrayStingray Elite Ranger
    [QUOTE][i]Originally posted by Samsomael [/i]
    [B]Just a quick warning to those with defective disks, make sure you send them to WB reps in your own region.

    My disk 2 of season 1 had a fault. I had a lot of trouble finding the Australian distributer and when I contacted WB in the US they said to send the boxed set to them for testing and replacement. Nearly 4 months and several ignored emails later I still have heard nothing. [/B][/QUOTE]

    Just for the record, I didn't have to send them anything other than a letter telling them I owned a box set with a defective DVD.

    With Amazon.com you send them your defective box set only AFTER you received the replacement set. Others may require you to send your defective set first and I usually refrain from buying box sets from them (play.com for instance). Box sets have a statistically higher rate of failure than single discs for obvious reasons.

    I don't buy digital media from companies that don't have a good customer service and a good satisfaction guarantee with a solid return policy. Some companies take longer to act than others due to a lack of staff and so processing takes longer.

    Oh, and being friendly certainly isn't wasted on customer support, even if you are mad and/or frustrated. They are people too and you will be treated differently if you remain calm and courteous. :)
  • SamsomaelSamsomael Earthforce Officer
    [QUOTE] [I]Originally posted by Stingray[/I]
    Oh, and being friendly certainly isn't wasted on customer support, even if you are mad and/or frustrated. They are people too and you will be treated differently if you remain calm and courteous. [/QUOTE]

    I agree with you on that :).

    I have been courteous which is what bummed me a bit because despite manners I have still been ignored.

    I had to deal with WB directly as the boxed set was a gift and I did not have the receipt. They may not be able to do anything because of the different regions btween US and Australia, but I think they could have at least sent me an email to let me know and I would even pay to have my boxed set returned.

    I should probably say that most other stories I've heard of defective disks being replaced have been good ones, just a couple that haven't.
  • DarthCaligulaDarthCaligula Elite Ranger
    [QUOTE][i]Originally posted by Anla'Shok Douglas Nicol [/i]
    [B]Also, another part that is different is "The Corps is Mother, The Corps is Father", the original VHS and broadcasts of that episode had a modified intro, most notably a Psi Corps symbol on the back end of the station where JMS's name was, that's replaced by a standard season 5 intro. [/B][/QUOTE]


    That's not in the UK version? That was one of the coolest things in season 5! I remember seeing it back when it first aired and thought that was so cool, and then when I got the DVDs, I was hoping so much that it would have the Psi Corps beginning for it. I was worried that since they didn't show the original Delenn in the first few season 2 beginnings, it might not have the special beginning that was only in one episode, but when I got to that episode and saw it, I just yelled "YEAH!" and replayed that part a few times since I was so happy.
    Not that I'm trying to gloat or anything.
  • DarkbladeDarkblade Earthforce Officer
    Sorry for bumping an extremely old thread, but I was wondering whether anyone of you guys know if Warner Bros. is still replacing defective S5 discs. Namely 'Fall of Centauri Prime' one.

    I purchased my own copy of S5 DVD Boxset from Play.com a few months ago and I've been slowly advancing through my second run of B5 lately. To my bad luck, it seems that 'Fall of Centauri Prime' is missing its' beginning segment and it starts right from the intro. It doesn't break up my enjoyment for B5 but still, a small annoyment.
Sign In or Register to comment.